- FAM (Familiarization) trips
- Tour-operator educational trips

Travel Agency Manager

Symphony Vacation

Downtown Kingston, Ontario

Full-Time | In-Person

Turn Your Passion for Travel Into a Career You’ll Love

Symphony Vacation, a boutique travel agency located in the heart of downtown Kingston, Ontario, is looking for an experienced, enthusiastic and motivated Travel Agency Manager to join our team and help lead the next chapter of our growth.

We are looking for someone with a minimum of 2 years of professional experience in the travel industry who understands the business of selling travel, loves working with people and is ready to take on a leadership role.

This is much more than an administrative position.

It's an opportunity to combine travel, sales, leadership, client service, business development and destination knowledge in an exciting boutique-agency environment.

And sometimes, learning about the products we sell means experiencing them firsthand!

The Role

As our Travel Agency Manager , you will play an important role in both the day-to-day operation and future growth of Symphony Vacation.

You’ll help manage the agency, support our travel advisors, serve our clients, build supplier relationships and work closely with ownership to identify opportunities to grow the business.

We want someone who can take initiative, bring forward ideas and help us continue building a travel agency known for exceptional service and memorable travel experiences.

Key Responsibilities Agency Management & Administration

- Oversee the day-to-day operations of our downtown Kingston travel agency
- Coordinate office schedules, workflow and administrative priorities
- Support travel advisors with bookings, client files and operational questionsMaintain organized agency records and supplier information
- Assist with invoicing, commission tracking, reconciliations and other administrative functions
- Help establish and maintain efficient office procedures
- Ensure a high standard of professionalism and customer service
- Help ensure agency procedures comply with applicable TICO and Ontario travel-industry requirements
- Assist ownership with reporting and other operational responsibilities
- Identify ways to improve efficiency, organization and the overall client experience

Administrative and management responsibilities are compensated as part of this position and are not dependent solely on generating travel sales.

Team Leadership

A great agency manager doesn't simply manage tasks — they help people succeed.

You will:

- Provide day-to-day leadership and support to our travel advisors
- Help train, mentor and develop team members
- Encourage sales activity and exceptional client service
- Share destination, supplier and product knowledge
- Help establish goals and monitor performance
- Assist team members in resolving challenging client or booking situations
- Foster a positive, collaborative and professional workplace
- Help create an environment where our advisors and our agency can grow

Travel Sales & Client Relationships





We want our manager to remain connected to what our business is all about: creating incredible vacations.

Depending on experience and the agreed compensation structure, you will have the chance to:

- Build and manage your own portfolio of clients
- Design customized vacations and travel experiences
- Sell cruises, resorts, vacation packages, tours, hotels, flights and group travel
- Develop new client relationships
- Maintain and grow relationships with existing clients
- Generate repeat and referral business
- Assist with group travel opportunities
- Develop relationships with tour operators, cruise lines, hotels, resorts and destination partners
- Identify exciting new destinations and products for our clients

Help Grow Symphony Vacation

We're looking for someone who wants to contribute ideas and participate in the growth of the business.

You’ll work closely with ownership to help:

- Grow agency sales and profitability
- Develop current business and group opportunities
- Strengthen relationships with preferred suppliers
- Identify emerging travel trends and destinations
- Develop promotions and special offers
- Support marketing and social-media initiatives
- Participate in client evenings, presentations and supplier events
- Build Symphony Vacation's presence in Kingston and the surrounding community

If you see an opportunity to make the agency better, we want to hear your ideas.

Yes, There May Be Travel Involved!

One of the best parts of working in the travel industry is the opportunity to experience the destinations and products we recommend to our clients.

Depending on availability, supplier requirements, performance and business needs, qualified-development opportunities may include:

- FAM (Familiarization) trips
- Cruise ship inspections and educational sailings
- Resort and hotel inspections
- Destination familiarization experiences
- Tour-operator educational trips
- Supplier events and appreciation evenings
- Travel-industry conferences and training
- Networking with tourism partners and suppliers

We believe firsthand experience makes our advisors better travel professionals and allows us to provide stronger recommendations to our clients.

Participation in approved FAM trips, supplier events, training and educational travel will be considered professional development/business activity , with applicable compensation and expense arrangements established in advance.

Compensation & Benefits

We believe our Travel Agency Manager should be compensated for managing the business as well as rewarded for helping grow it.

The compensation package will therefore include a combination of:

Management Compensation

A competitive base salary or hourly compensation for management, administrative and operational responsibilities.





Sales & Performance Earning Potential

Opportunity for additional commission and/or performance incentives based on eligible personal sales, agency performance and mutually agreed targets.

Travel Industry Opportunities

Potential access to:

- FAM and educational travel
- Supplier and tourism-industry events
- Destination and product training
- Industry travel rates and offers where available
- Professional development
- Resort, hotel and cruise familiarization opportunities

Final compensation will be based on the successful candidate's experience, qualifications, industry knowledge and scope of responsibilities.

QualificationsRequired

- Minimum 2 years of professional experience in the travel industry
- Strong knowledge of the travel sales and booking process
- Excellent customer-service and communication skills
- Strong organizational and time-management abilities
- Ability to manage multiple bookings, clients and priorities
- Comfortable working with technology and learning new systems
- Strong attention to detail
- Ability to work independently and as part of a team
- Professional, positive and solutions-oriented approach

Strong Assets

Experience or knowledge in any of the following would be highly valued:

- Travel agency operations
- TICO requirements
- Tour operators
- Cruise lines
- All-inclusive resorts
- Customized FIT vacations
- Group travel
- Travel booking and reservation systems
- CRM systems
- Commission tracking and agency administration
- Supplier relationships
- Destination and product knowledge
- Sales and business development
- Team leadership or management

Who Will Thrive at Symphony Vacation?

Love travel. Love people. Love creating experiences.

You’re the person who gets excited about discovering a new resort, cruise ship or destination and can’t wait to tell clients and colleagues about it.

You’re organized enough to keep an agency running smoothly, but entrepreneurial enough to spot opportunities to make it better.

You’re comfortable taking responsibility, solving problems and making decisions.

You enjoy helping other travel advisors succeed.

And you want a career where your knowledge, ideas, relationships and performance can contribute directly to the success of the business.

Why Symphony Vacation?

At Symphony Vacation, we’re a boutique travel agency , and we believe that’s something special.

Our business is built around relationships — with our clients, our suppliers and each other.

This position offers the opportunity to have a meaningful voice in the agency, contribute ideas, build your own travel knowledge and help shape how Symphony Vacation grows.

We’re not simply looking for someone to fill a position.

We’re looking for someone who wants to become an important part of Symphony Vacation’s future.

And every once in a while, your professional development might happen aboard a cruise ship, at a beautiful resort or somewhere else in the world.

Great journeys begin with great people. Come help us create them.

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📌 Travel Agency Manager (Kingston)
🏢 Symphony Vacation
📍 Kingston