Lead creative customer journey initiatives at Alberta Blue Cross as a Journey Management Specialist. Utilize your problem-solving and facilitation skills to enhance customer experience strategies.

Alberta Blue

Cross® is seeking a specialist to improve customer services through data-driven management. This role requires 3-5 years’ of experience, focusing on customer journey mapping, and the application of service design methods. Collaborate with various teams to deliver impactful service changes, leveraging insights and feedback. Key Responsibilities:

- Develop and update end-to-end customer journey documentation
- Identify critical customer pain points and service interactions
- Analyze customer data to unearth insights and patterns




- Facilitate collaborative cross-team workshops
- Provide guidance and tools for effective journey management Requirements:
- Degree in a relevant discipline or equivalent experience
- 3-5 years in customer journey or experience design
- Experience in medium-to-large organizational settings
- Excellent analytical and facilitation skills
- Familiarity with design tools and customer insights tools Shape customer experiences at Alberta Blue Cross® through strategic journey management and targeted improvements.

📌 Journey Management Expert Role Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton