Kitchener Ford is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position

- Handle all incoming service calls and emails for service appointments
- Advise and promote recommended scheduled maintenance
- Answer customer inquiries, concerns and provide assistance where needed
- Input and maintain vehicle/customer information in the computer system
- Complete outbound reminder calls and emails to schedule appointments
- Identify and elevate customer concerns with the management team usingour process

Required Qualifications

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.

- Passionfor delivering a consistently exceptional customer experience
- Abilityto multi-task between computer programs, maintaining engagement and rapport with customer on the phone
- Energizedby challenges; driven to improve efficiencies, learn and grow




- Proactive self-starterwith a desire for accountability
- Operateswith the highest level of integrity
- Exceptionalinitiative, high energy and positive attitude
- Processdriven with impeccable organization and prioritization abilities
- Abilityto analyze a problem and provide an effective solution in a fast-pacedenvironment
- Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess

- Previous Dealership Service Department Appointment Booking experience preferred
- Preferred Previous customer service/administrative experience required
- Experience with CDK is an asset

Why We’re Awesome

- Commitmentto an exceptional employee experience
- Employeeand Family Assistance Program
- Collaborativework workplace, group support and ongoing training

Kitchener Ford is an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at or to make your needs known in advance.

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📌 Appointment Coordinator (Kitchener)
🏢 CanadaOne Auto Group
📍 Kitchener