If you're professional, dynamic, hardworking, and bilingual with excellent verbal and written communication skills in French, we're looking for you! (And a little competitive spirit doesn't hurt either!)We're looking for people to work at TCR as a Collections Agent. In this position, you'll provide debt collection services for a variety of clients and portfolios, helping Canadians rebuild their credit. Please note that while this is a work-from-home position, you must live within a reasonable commuting distance of the TCR office in Laval, QC, to pick up and return assigned equipment during your employment.ResponsibilitiesContact consumers by telephone to negotiate payments on delinquent accountsAssist clients by proposing solutions to meet financial goals such as debt managementAnalyze and assess the consumer's financial situation, credit, and repayment capacityPerform initial screening using online tools and in-house systemsFollow regulations and guidelines according to provincial and federal laws and client-specific guidelinesNegotiate professionally and respectfully with the consumer and explore sources of funds to determine the best possible arrangementComplete credit and loan informationDocument the details of each call clearly and conciselyRequest statements on delinquent accounts and refer irreconcilable accounts for legal actionReview and update credit and loan filesOther duties as assignedRequirementsExperience in a call center setting is an assetGood communication skills - both verbal and writtenGood listening skillsGood negotiation skillsA compassionate and empathetic approachAbility to maintain an objective/non-judgmental stance even when speaking with customers in emotional/difficult situationsGood computer and office software skillsAbility to achieve performance goalsAbility to work rotating shifts (evenings and/or weekends) What we offer:Competitive salaryOpportunities for advancement to mid-level, senior, and supervisory positions and beyond.Monthly performance bonusesPaid trainingCollaborative and supportive work environmentCompany OverviewFounded in 1980, Total Credit Recovery is Canada's leading and largest debt collection agency, representing some of the largest banks, credit card companies, cell phone providers, and government institutions. Our mission is to be the model of integrity, innovation, and excellence in service delivery in the Canadian accounts receivable management industry. We currently have four offices across Canada and over 300 active employees. TCR prioritizes regulatory compliance, auditing, and controls. We have comprehensive biometric security systems, are ISO 27001 and PCI-DSS 3 certified, and are a federally registered Level B secure facility.Company OverviewTotal Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities and fostering an inclusive, equitable, and accessible environment. We welcome applications from individuals representing the diversity of our community. Please inform us if you require accommodation at any time during the recruitment process. To learn more about this and other employment opportunities at Total Credit Recovery Limited, please visit our website: https://www.Tcr.Ca/en

📌 First Party Collection Agent (Laval)
🏢 Total Credit Recovery
📍 Laval