Elevate customer satisfaction as the ServiceOntario Customer Support Manager at Staples Canada. This pivotal position emphasizes leadership and proactive service delivery in a retail environment.
In this role, you will directly manage the ServiceOntario operations at Staples, enhancing customer interactions and ensuring your team meets high service standards. Your leadership will cultivate a culture of accountability and improvement, helping customers navigate essential government services with confidence. Join us and support our mission to enhance user experiences.
Key Responsibilities:
• Directly oversee ServiceOntario transactions and operations
• Resolve complex customer complaints and issues effectively
• Offer training and guidance for compliance and service excellence




• Develop reports and communication materials for clarity
• Model exemplary service during all customer interactions
Requirements:
• 3-5 years in customer service roles, retail or call centers
• Minimum of 1-2 years in leadership or management
• Robust leadership skills to motivate and inspire
• Effective communication skills for diverse audiences
• Commitment to personal and team development
Bring your leadership skills and customer care expertise to Staples Canada to manage exceptional service delivery.
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📌 ServiceOntario Customer Support Manager Role (Welland)
🏢 Staples Canada
📍 Welland