Location: Toronto, Winnipeg, London

Any specific tools/skillset: ServiceNow platform development skills The Junior Endpoint Engineering Specialist with EntraID

Key Responsibilities

Endpoint Administration

- Support Microsoft Intune, MECM, Entra ID, Microsoft Defender, and related endpoint management platforms.

- Assist with software deployments, device configuration, policy updates, and compliance monitoring.

- Help validate changes and maintain endpoint management documentation.

Software Deployment, Patching & Compliance

- Assist with software packaging, application deployments, and monthly patching activities.

- Support vulnerability remediation and endpoint compliance efforts.

- Investigate deployment failures and work with senior engineers to resolve issues.

Operational Support & Troubleshooting

- Provide technical support for endpoint-related incidents and service requests.

- Troubleshoot Windows, Microsoft 365 Apps, software installation, and device management issues.

- Escalate complex problems and assist with root cause analysis activities.

Documentation & Process Support

- Maintain technical documentation, procedures, and knowledge articles.





- Support change management and testing activities for endpoint-related changes.

- Document deployment results, remediation efforts, and operational processes.

Project Support

- Participate in endpoint engineering projects and improvement initiatives.

- Complete assigned tasks using Jira, ServiceNow, or other approved tools.

- Collaborate with Endpoint Engineering, Security, Infrastructure, and Service Desk teams.

Required Qualifications

- 2-4 years of experience in desktop support, endpoint administration, IT operations, or a related role.

- Basic knowledge of Microsoft Intune, MECM, Windows endpoint management, and Microsoft 365 technologies.

- Experience supporting software deployments, patching, and endpoint troubleshooting.

- Familiarity with PowerShell or other scripting tools is an asset.

- Robust communication, documentation, and problem-solving skills.

Preferred Qualifications

- Experience with Intune, MECM, Defender for Endpoint, or Windows Autopatch.

- Experience working with ServiceNow, Jira, or similar platforms.

- Microsoft endpoint management or Microsoft 365 certifications.

- Experience working in a large enterprise environment.

📌 Junior Endpoint Engineering Specialist with EntraID (Toronto)
🏢 W3Global
📍 Toronto