Join Toronto Hydro as a Customer Services Director to redefine customer experience and operational strategy in a hybrid work workplace. Your leadership will drive compliance and enhance service delivery.This strategic role focuses on the overarching customer journey across billing and service operations. You will harness insights to inform actionable improvements while leading initiatives in automation and digital engagement to boost customer satisfaction and operational efficiency.Key Responsibilities:Lead transformation initiatives for customer engagementOptimize systems while ensuring complianceManage contact center quality and service levelsSpearhead continuous improvement and training regimensOversee billing, collections, and financial integrityRequirements:Post-secondary education in relevant fields15 years in customer operations leadership7 years in senior management rolesExperience in regulated sectors is essentialPreferred certifications in customer experienceShape the future of Toronto Hydro's customer experiences through strategic vision and operational leadership.#J-18808-Ljbffr

📌 Toronto Hydro Customer Services Director Role
🏢 Toronto Hydro
📍 Toronto