Elevate the customer experience as a Full time Team Lead at Activate in Winnipeg, Manitoba. Guide Game Facilitators and ensure operational excellence at this vibrant entertainment venue.
In this pivotal role, you'll report directly to the Store Leader, generating excitement and guiding a team to deliver exceptional customer interactions. With your problem-solving mindset, you will handle escalations, troubleshoot issues, and maintain smooth operations across all rooms. Your leadership will inspire both staff and customers to fully embrace the Activate experience.
Key Responsibilities:
• Answer phones and emails, resolving customer needs
• Perform check-in overrides and manage cashout sheets




• Communicate facility status and ensure optimal operations
• Train and support new employees in customer engagement
• Maintain inventory and track maintenance requirements
Requirements:
• 1-2 years in a similar team leadership role
• Proficient in MS Office and related software
• Strong customer relations and troubleshooting skills
• Familiar with tools for maintenance tasks
• Ability to work flexible shifts, including evenings
Lead a passionate team to create unforgettable moments at Activate in Winnipeg!
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📌 Full-Time Team Lead at Activate Winnipeg
🏢 Activate Games
📍 Winnipeg