Elevate member services as a Capability and Quality Lead at Southern Cross Health Insurance. This role focuses on modernizing employee learning and quality assurance practices. Join a dedicated team focused on member wellbeing and operational excellence.

With a strong emphasis on innovative learning solutions, you will define quality standards and analyze performance data to inform actionable strategies. This role involves partnering with cross-functional leaders to address capability gaps and enhance team performance through effective coaching and development. Key Responsibilities:

- Lead the development of learning and quality strategies
- Create blended learning approaches for staff
- Set and maintain quality standards for team alignment
- Utilize data analysis for performance improvement
- Manage specialist teams in development and quality assurance Requirements:
- Demonstrated leadership in high-performing teams
- Robust background in instructional design
- Knowledge of adult learning principles
- Experience in capability transformation
- Mindset focused on continuous improvement Be a pivotal force in driving quality and learning excellence at Southern Cross Health Insurance.

📌 Lead Capability and Quality Initiatives (Canada)
🏢 Southern Cross Health Insurance
📍 Canada