Join STEMCELL Technologies as the Senior Manager to lead North America Customer Support. Enhance service delivery with strategic direction and foster a culture of excellence. In this crucial role, you will manage the North American Customer Support operations, focusing on team leadership and continuous improvement.

Your mission is to ensure outstanding customer experiences while collaborating closely with senior leaders. You will mentor teams, drive performance metrics, and contribute to the execution of cross-functional strategies that bolster business growth. Key Responsibilities:

- Manage customer experience operations and complaint management
- Coach and develop high-performing customer support teams
- Formulate strategies to enhance customer support services




- Engage with leadership on business updates and strategies
- Drive innovative processes to improve service effectiveness Requirements:
- Bachelor’s Degree and over 10 years of leadership experience
- Expertise in influencing and communicating across levels
- Robust knowledge in Customer Support methodologies
- Familiarity with systems like Talkdesk and Live Chat
- Solid skills in Google Workspace and performance management Shape the future of customer support in a dynamic environment with STEMCELL Technologies.

📌 Lead Customer Support Operations at STEMCELL (Burnaby)
🏢 BioTalent Canada
📍 Burnaby