Shape the future of banking as the Vice President of Client Experience Standards at TD in Toronto, Ontario. Drive key initiatives, influence delivery, and establish enterprise client standards for a seamless client journey.This senior leadership position leads the Client Experience team in defining and governing CX standards across all touchpoints. You will engage with business segments to develop a data-driven roadmap, enhance client satisfaction, and address client pain points effectively. By fostering solid partnerships and championing a client-centric culture,



you'll ensure TD delivers personalized banking experiences aligned with its strategic goals.Key Responsibilities:Define and embed CX standards across various platformsInfluence data-driven leadership and roadmap for client experienceLead governance forums to manage CX risks and initiativesTrack executive actions and client irritants for improvementMeasure success through client satisfaction and standard applicationRequirements:Undergraduate degree; MBA preferredExtensive experience in client experience managementProven leadership in organizational change initiativesStrong analytical skills and experience in CX metricsEffective communicator with executive-level presenceDrive improvement and enhance client relationships as VP, Client Experience Standards at TD in Toronto.#J-18808-Ljbffr

📌 Vice President, Client Experience Standards (Toronto)
🏢 TD Bank Group
📍 Toronto