Become a key member of Yardstick Technologies as a Tier 1 Service Desk Analyst in Edmonton. Support customers both onsite and remotely while gaining exposure to various IT challenges.
In this pivotal role, you will provide first-level IT support and troubleshooting expertise for customer user requests. This job blends 50% onsite work with half remote duties, ensuring a dynamic work environment. Solid customer service skills and a valid driver's license are necessary, as you will travel between locations for client support.
Key Responsibilities:
• Provide 1st level technical support for clients
• Troubleshoot desktops, peripherals, and networking issues
• Manage and resolve end-user service requests
• Log and escalate incidents to senior technicians
• Participate in on-call support outside regular hours
Requirements:
• 2 years in PC hardware/software support
• 1 year in networking and telecom support
• Education in Information Technology preferred
• Strong communication and collaboration skills
• Ability to lift IT equipment up to 50 lbs
Utilize your technical acumen and customer service expertise at Yardstick Technologies.
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