Join ASSA ABLOY Canada as a Field Support Technician in Vaughan, Ontario, focusing on exceptional customer service for mechanical products. This role requires traveling within Ontario, Quebec, and Eastern Canada to ensure client satisfaction.
You will provide vital support for mechanical and electromechanical products by addressing customer inquiries through various communication channels. Your responsibilities include troubleshooting issues, maintaining effective communication, and analyzing requests for product returns. Building relationships with customers and collaborating with internal teams is essential.
Key Responsibilities:
• Address customer inquiries via phone, email, or chat
• Diagnose and resolve product technical issues




• Ensure prompt communication between teams and clients
• Conduct in office visits for troubleshooting needs
• Analyze return requests based on company policies
Requirements:
• Bachelor’s degree or technical diploma required
• Background in the architectural industry preferred
• French bilingual language skills are advantageous
• Strong analytical and communication skills
• Ability to travel within assigned territory
Utilize your customer service and technical knowledge in this impactful role at ASSA ABLOY Canada.
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📌 ASSA ABLOY Field Support Technician (Vaughan)
🏢 ASSA ABLOY Group
📍 Vaughan