Join 407 ETR as a Manager, Customer Operations in Woodbridge to drive initiatives that improve customer experience and enhance operational efficiency. Leverage your skills to lead a motivated team.

In this critical position, you will lead customer-focused strategies that enhance service delivery and address inefficiencies through cutting-edge solutions. Your coaching will empower direct reports while you oversee performance metrics and ensure alignment with departmental objectives.

Key Responsibilities:



• Implement effective customer experience and channel strategies • Analyze customer feedback to identify improvement opportunities • Monitor team performance and foster a culture of continuous improvement • Manage departmental initiatives and priorities effectively • Collaborate on change management and employee development efforts

Requirements: • Bachelor’s degree or equivalent experience in a related field • 5+ years in a managerial role within customer operations • Strong ability to lead teams and drive operational enhancements • Excellent verbal and written communication skills • Proficient in data analysis and KPI interpretation

Support customer service excellence as a Manager at 407 ETR in Woodbridge. #J-18808-Ljbffr

📌 Manager, Customer Operations Role (Winnipeg)
🏢 407 ETR Concession Company
📍 Winnipeg