Shape the future of education tech as Procare Solutions' Lead for Customer Success. Drive engagement and ensure value realization for all customers in a hybrid work model. As the Director of Managed Accounts, you will lead a passionate team of Customer Success Managers dedicated to proactive support and strategic insights delivered to clients using Procare's solutions.
The role requires a blend of strong leadership, a deep understanding of customer needs, and the ability to translate data into actionable strategies for success. Key Responsibilities:
- Engage customers to strengthen relationships and support needs
- Tailor Customer Success Plans to drive product adoption
- Analyze account health and mitigate risks proactively
- Deliver focused Quarterly Business Reviews
- Maintain expertise on new product features and updates Requirements:
- 7-10+ years in a SaaS Customer Success role
- Experience leading high-performing teams
- Technical aptitude in software platforms
- Familiarity with childcare and early education
- Robust communication and data skills Lead Procare's commitment to exceptional customer experiences and partner success through innovative practices.
📌 Lead Customer Success at Procare Solutions (Northumberland County)
🏢 Procare Solutions
📍 Northumberland County
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