- Supervise a team of 7 unionized Financial Recovery Coordinators
- Hire, coach, motivate, develop objectives, discipline, manage performance, and assign/delegate work
- Ensure collection practices comply with legislation, policies, and established practices
- Supervise collection, analysis, and evaluation of data to maximize Human Services revenues
- Manage a complex portfolio across Ontario Works, Early Years and Child Care, and Peel Housing Corporation
- Authorize weekly deposits and address overpayment internal appeals
- Maintain security profiles and data integrity in financial systems and the recovery staff database
- Resolve escalated client issues and respond to elected official inquiries
- Authorize bankruptcy-related documents on behalf of the Region of Peel
- Refer terminated client files to a private collection agency and manage client information inventory
- Liaise with legal representatives, Service Canada, trustees, lawyers, insurers, municipalities, elected officials, and Regional Council
- Manage annual revenue collection exceeding $3–4 million
- Respond to Internal and External Auditor questions
- Project and identify trends and risks through statistical analysis
- Provide monthly reporting on collection activities
- Provide input on the Recoveries Unit operational budget
- Develop and implement processes using the Corporate Process Management and Improvement Methodology
- Promote a client-centered, service-oriented, inclusive culture
- Develop relationships across divisions and participate in cross-functional initiatives

Requirements

- Post-secondary education in Human Services or a related field, finance, or public administration, or an equivalent combination of education and experience




- Five years of related work experience
- Demonstrated formal leadership experience and skills; minimum 2 years preferred
- Understanding of leading within a unionized environment
- Working knowledge of Ontario Works, ODSP, Bankruptcy, Housing Services, CCEYA, MFIPPA, Child and Family Services, and Residential Tenancy legislation
- Working knowledge of SAMs, OCCMS, CSPay, CMS, HTI, Power BI, and Microsoft Office
- Knowledge of social assistance programs, social services, municipal and provincial government, and community resources
- Knowledge of WSIB, OSAP, Service Canada programs, immigration and sponsorship, bankruptcy, Family Responsibility Office, collections, and portability processes
- Effective time management and deadline management skills
- Proven organizational and detail-oriented skills
- Political awareness and ability to respond with tact and diplomacy
- Strong research, analytical, problem-solving, and quantitative skills
- Ability to identify issues, evaluate options, and implement practical solutions
- Interpersonal skills for liaising with internal and external stakeholders
- Sound judgment and critical thinking skills
- Experience applying change management principles and methodologies
- Strong customer service skills
- Working knowledge of Corporate Process Management and Improvement Methodology




- Short- and long-term planning skills for revenue collection, risk management, and budget management
- Ability to present to internal and external audiences
- Commitment to diversity, equity, and inclusion
- Off-site work location must be within Ontario

Core Competencies

Demonstrates expertise in financial recovery management, including compliance with legislation and effective team leadership within a unionized environment. Proficient in data analysis, revenue collection strategies, and stakeholder engagement to enhance service delivery and operational efficiency.

Highest-signal resume keywords

- Financial Recovery Management
- Team Leadership in Unionized Workplace
- Data Analysis and Reporting
- Knowledge of Ontario Works and Bankruptcy Legislation
- Change Management Principles

ATS Optimization Keywords

Hard Skills

- Data Analysis
- Revenue Collection
- Budget Management
- Statistical Analysis
- Process Improvement Methodology
- Client Issue Resolution
- Performance Management
- Organizational Skills
- Time Management
- Problem-Solving

Soft Skills

- Interpersonal Skills
- Political Awareness
- Tact and Diplomacy
- Customer Service
- Commitment to Diversity and Inclusion

Industry Keywords

- Human Services
- Social Assistance Programs
- Municipal and Provincial Government
- Community Resources
- Financial Systems Compliance
- Unionized Environment
- Ontario Works
- Child and Family Services
- Residential Tenancy Legislation
- Bankruptcy Processes

Tools & Technologies

- SAMs
- OCCMS
- CSPay
- CMS
- HTI
- Power BI
- Microsoft Office

#J-18808-Ljbffr

📌 Supervisor, Recoveries (Brampton)
🏢 Jobtailor
📍 Brampton