It's not a package. It's a promise. As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.Operations Support Rep Float - Edmonton North (West-End) Since its establishment in 1960, Purolator has become Canada's leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises. Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.Apply today!Description Job Details:Location: Edmonton North - 17718 114 Avenue, Edmonton AlbertaWorking Hours: Monday to Friday, varying shifts. 25 hours per week (some Saturdays may be required)Wage: $26.36 per hourThe Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.Responsibilities Enter billing and shipping data and reconciles Chain of Signature (COS) documents.Prepare, collect, track, and store courier documentationCollect, track,



and store courier documentation in the Red Bin to ensure document quality and completenessPrepare the Red bin to be sent to the Hub in the eveningComplete administrative functionsTrack 407 transponder usage logs to ensure all transponders are returnedPrepare reports for managers to ensure accuracyTest and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteriesSend malfunctioning scanners for repair to external repair vendor.Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendorsAdditional Responsibilities Customer Service OrientationServing our customers in the most efficient and courteous manner on the telephone and in personUp-selling and cross selling Corporate Products and ServicesHandling customer complaints and inquiriesProblem Solving Working to resolve problem shipmentsWorking to resolve equipment and technology challengesWorking with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer serviceRelationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate PartnersBuilding a positive relationship with customersBuilding a positive relationship with key contacts - Vendors, building tenants, etc.Technology Assisting customers with shipping details and account challengesLoading, scanning, logging and calling resolution freightCash reconciliation including deposits, key controlCommunication Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writingListening to customers and key partnersCommunicating to customers and key partners in a positive mannerPersonal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms)Adhering to all Safety StandardsBeing on time/attendanceLiving the Purolator ValuesRepresenting the Purolator Values to Customers and key partners and,



other duties as assigned by managementRequirements Customer service orientationAbility to problem solveExcellent in relationship buildingExperience and adaptation to using technologyExcellent communication skillsTakes personal responsibility and accountability for actions and situations3-12 Months Customer Service Experience preferred3-12 Months Retail Experience preferred3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervalsProfessional communication skills: oral communication (telephone and in person); Written communication; and listening skillsProven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detailExperience working in a team environment and independently an assetExperience working in an workplace with safety standards an assetSkills Operations Procedures Document Management Computer Operations Standards and Procedures Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.POSTING DETAILSLocation: 514 - Edmonton NorthWorking Conditions: Retail Center EnvironmentPosting Number: 69467Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.Purolator.Com .

📌 Operations Support Representative Job Details | Purolator (Edmonton)
🏢 Purolator
📍 Edmonton