Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry.In this senior-level full-time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada. Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging cutting-edge solutions to optimize customer service.



You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences.Key Responsibilities:Own and drive customer service go-to-market strategyOriginate and close new opportunities in the service practiceDevelop strategies for customer service reinventionAct as a thought leader on service transformation trendsCollaborate with Account Leads to align pursuitsRequirements:10+ years in customer service and contact center8+ years in go-to-market strategy rolesStrong team leadership skillsUniversity degree is requiredExperience in C-suite engagements and strategy developmentLead innovative customer service solutions and strategic growth efforts with Accenture Song in Canada.#J-18808-Ljbffr

📌 Customer Service Go-To-Market Lead (Toronto)
🏢 Accenture Song
📍 Toronto