Want to Be Part of the Hospitality Industry of Tomorrow? We Have the Career for You!We are currently seeking a Front Desk Clerk (Guest Services Agent) with a strong team spirit, excellent organizational skills, and outstanding listening abilities.If you are an expert at understanding people's needs, know how to make guests feel comfortable, and customer relations hold no secrets for you, then this position is for you! Take your career to the next level and work alongside amazing people in a dynamic and welcoming environment. Join the Grand Château Hotel Group .Many Great Reasons to Join Our Team!Competitive salaryOpportunities for career advancementUp to 12 paid statutory holidays per year (including your birthday and work anniversary)Group insurance plan and retirement savings planMeals provided during every shiftUniforms provided and dry-cleaning service paid by the employerMarriott preferred rates for you, your family, and your friendsAccess to the hotel fitness centerModern, newly renovated work workplace conveniently located in the heart of LavalA Little More About UsWe are a rapidly growing company. The Grand Château Hotel Group owns and manages Sheraton Laval and Ômage Hôtel Montréal Laval .Our Mission: As creators of memorable experiences and emotional connections, we focus every day on the details required to meet the highest standards.



We are equally committed to delivering exceptional food and beverage offerings and maintaining outstanding facilities.Our GHGC Values:Growing TogetherHospitality Is Our PriorityCommitment to ExcellenceCreating Memorable ExperiencesWhat Will Your Role Involve?Deliver exceptional customer service by warmly welcoming guests, anticipating their needs, and sincerely thanking themProcess guest check-ins, check-outs, reservations, modifications, and cancellationsAssign rooms, issue room keys, and provide information about hotel services and amenitiesHandle monetary transactions and guest billingPrepare daily reports (arrivals, departures), identify special requests, and verify report accuracyAddress guest complaints and make appropriate decisions to ensure guest satisfactionFollow and apply all Marriott brand policies, procedures, and standardsWork closely with all hotel departments to provide an outstanding guest experience and build customer loyaltyInform guests about local attractions, dining options, and activities in the areaPerform any other related duties as assignedRequired QualificationsProfessional or college diploma in hospitality, hotel management, or a related fieldMinimum of 3 years of experience in a similar role or in customer serviceFully bilingual in French and English (spoken and written) due to regular interactions with an international clienteleStrong computer skills, including Excel and WordKnowledge of POSITOUCH and LIGHTSPEED systems is considered an assetAvailability to work days, evenings, and weekends as requiredWe thank all applicants for their interest in the Grand Château Hotel Group. However, only candidates selected for an interview will be contacted.The masculine form is used solely to simplify the text and is intended to include all genders without prejudice.

📌 Front Desk Agent (Laval)
🏢 Sheraton Laval
📍 Laval