Shape the future of customer service as a Lead Solution Architect focusing on CCaaS at Accenture Song. This role combines technical expertise with strategic communication to implement impactful solutions. You will spearhead large-scale contact center transformations, working closely with cross-functional teams and clients.

Your responsibilities will include developing migration plans, integrating innovative technologies, and ensuring seamless operational readiness. This position emphasizes collaboration, architectural design, and hands-on leadership in cloud environments. Key Responsibilities:

- Lead CCaaS transformation initiatives from conception to execution
- Define technical architectures and migration strategies
- Strengthen relationships with executive stakeholders
- Oversee Agile project planning and execution
- Contribute to innovative solution development

Requirements:

- 7+ years in enterprise cloud solutions
- Bachelor's in a relevant technical field
- Proficiency in NICE CXone and AI automation
- Robust interpersonal and English communication skills
- Experience in complex project delivery leadership

Bring your architectural vision and technical acumen to drive customer experience innovation at Accenture Song.

📌 Lead Solution Architect - Cloud CCaaS (Ottawa)
🏢 Accenture
📍 Ottawa