Drive customer success as the Director of Operations at Ericsson located in Toronto, Canada. Oversee operational governance and enhance service delivery within Cloud Software & Services sectors.In this influential role, you will manage customer delivery performance and ensure that SLAs are met while focusing on continuous improvements. Your responsibilities will include engaging with stakeholders, monitoring KPIs, and leading a team towards excellence in service delivery.Key Responsibilities:Own and track delivery performance across CSS engagementsAct as the senior operational interface for customersLead and develop a high-performing operations teamCollaborate with multiple functions for effective service executionDrive resource utilization to balance quality and marginsRequirements:Director-level operational experience in software or servicesProven expertise in managing financial performanceStrong skills in operational governance and risk mitigationExperience working within matrix organizationsEffective communication and stakeholder management abilitiesJoin Ericsson in Toronto to cultivate customer satisfaction and operational excellence in a dynamic workplace.#J-18808-Ljbffr

📌 Director Of Operations - Customer Fulfillment (Toronto)
🏢 Embedded Shishya
📍 Toronto