Transform the customer journey as Scotiabank's Client Experience Design & Strategy Director located in Toronto. Focus on driving exceptional results through strategic CX initiatives.This pivotal role in the Client Experience Management Office involves developing a detailed CX strategy that enhances client interactions throughout their banking experience. You will collaborate with various stakeholders to ensure a seamless integration of insights derived from client research. Leading data analysis and maintaining a customer-centric approach is critical for ongoing journey optimization and satisfaction.Key Responsibilities:Create and refine the CX strategy for optimal client engagementLead the design of customer experiences and journey mappingPerform user research and engage early adoptersBuild prioritization methods for CX initiativesWork with leadership to identify high-impact CX opportunitiesRequirements:Bachelor's degree in a relevant field, MBA preferred10+ years in Client Experience fieldsProven data-driven decision-making historyExcellent interpersonal skillsAdaptability in rapid-paced settingsJoin Scotiabank and leverage your strategic vision to redefine client experiences and drive business success.#J-18808-Ljbffr

📌 Client Experience Design Director – Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto