Step into a transformative role at Armstrong Collective as a Senior UX Research and Design Lead. This position blends research, design, and collaboration to redefine guest experiences in luxury travel. Reporting to the Director of IT Product Management, you will lead the UX and product design efforts for Armstrong Collective's digital platforms.

Focus areas include user journey optimization, booking flow design, and improving conversion rates. You will establish best practices in UX research while creating engaging and accessible interfaces that promote productive guest interactions. Key Responsibilities:

- Oversee end-to-end design strategies and implementations
- Conduct detailed usability testing and behavioral research




- Collaborate with engineering to ensure seamless user interactions
- Optimize pricing and availability models for transparency
- Integrate scalable design patterns in travel commerce

Requirements:

- 8+ years of experience in UX research and design
- Proven history with travel-related booking platforms
- Expertise in enhancing ecommerce transactions
- Strong usability testing and journey mapping skills
- Proficient with analytics and A/B testing tools

Influence the future of travel through exceptional UX design at Armstrong Collective.

📌 Lead UX Research and Design Expert (Vancouver)
🏢 Armstrong Collective
📍 Vancouver