Transform call center training with Raise as the Director of Learning, Development & Enablement in Calgary. Lead the charge in optimizing onboarding programs for enhanced performance. In this pivotal role, you will audit and redesign training curriculums at a leading financial institution.

Collaborating with the internal learning team, your focus will be on creating efficiency while ensuring essential learning outcomes. Emphasizing up-to-date adult learning methodologies, you will shadow daily operations in Calgary to align training with real-world needs. Key Responsibilities:

- Review call center onboarding to identify training inefficiencies
- Shorten overall training duration while ensuring readiness
- Create interactive learning paths using digital tools




- Shadow agents to observe workflows in real time
- Evaluate learning metrics and drive continuous improvement

Requirements:

- Minimum 5 years in instructional design and L&D;
- Experience in call center or financial services training
- Expertise in adult learning theory and instructional design
- Advanced knowledge of Articulate 360 tools
- Bachelor’s degree or equivalent in relevant area

Lead transformative training initiatives that elevate performance standards in Calgary's financial sector.

📌 Learning Development Director for Call Centers (Calgary)
🏢 Raise
📍 Calgary