Join Fujitsu as a Senior Service Delivery Manager in Toronto, where you'll ensure excellence in IT service delivery across key operational areas. Manage teams, drive customer satisfaction, and optimize service performance.You will be accountable for overseeing Infrastructure, End User Compute, and Service Desk operations, ensuring all services meet contractual obligations. Your role demands a blend of ITIL expertise, financial insight, and solid leadership to navigate complex challenges and prioritize customer needs effectively.Key Responsibilities:Oversee managed IT service delivery across platformsEnsure service excellence through SLAs and KPIsManage major incidents and customer escalationsConduct service reviews and report insights to leadershipLead initiatives for continuous service improvement and automationRequirements:Bachelor's degree in Information Technology or related field12+ years of experience in IT Managed Services5+ years in leadership roles related to service deliveryProficiency in Cloud Platforms (Azure, AWS, M365)Experience managing global delivery teams and budgetsElevate Fujitsu's IT service capabilities through distinguished leadership and strategic initiatives in Toronto.#J-18808-Ljbffr

📌 Senior It Service Delivery Leader (Toronto)
🏢 Fujitsu
📍 Toronto