Join the Law Society of Ontario as an LSO Connects Support Representative, providing essential technical assistance to external users. This role focuses on effective issue resolution and knowledge management in a supportive team workplace.

You will be responsible for facilitating smooth navigation of the LSO Connects portal, addressing user inquiries, and contributing to the knowledge base. This position requires a proactive approach to user support and collaboration with IT teams to resolve complex issues. Proficiency in Microsoft Office Suite and experience in a similar role are vital.

Key Responsibilities:



• Offer guidance and assistance to users of LSO Connects • Investigate issues and document solutions for the knowledge base • Communicate effectively with users during issue resolution • Maintain support logs and ticket management • Collaborate with technical teams on escalated issues

Requirements: • Completion of a 2-year college program in a technical discipline • Minimum 2 years live support experience for external applications • Strong knowledge of Microsoft Office Suite and MS Dynamics 365 • Excellent problem-solving and communication skills • Attention to detail and organizational proficiency

Utilize your customer service and technical skills to enhance user support at the Law Society of Ontario. #J-18808-Ljbffr

📌 LSO Connects Support Representative (Winnipeg)
🏢 Law Society of Ontario
📍 Winnipeg