Join Samsara as the Manager for Scaled Customer Success in Canada. This remote prospect focuses on enhancing the customer journey and improving operational effectiveness across segments.In this pivotal role, you'll manage the Scaled Customer Success team, enhancing the customer experience through focused leadership and structured support. Your insights will drive team performance and strategic initiatives that benefit clients in the Mid-Market segment. Foster a culture of improvement and accountability as you oversee onboarding and retention strategies.Key Responsibilities:Oversee individual performance and account managementLead impactful onboarding and adoption strategiesDefine KPIs and standards for team successSupport high-stakes customer interactionsEnsure continuous improvement of digital engagementRequirements:Over 2 years of management experienceProven success in low-touch customer onboardingSolutions-oriented with high emotional intelligenceExperience with tools like Gainsight or TotangoBachelor's degree requiredLead the charge in transforming customer success at Samsara and improve operations globally.#J-18808-Ljbffr