BuildDirect is a publicly traded, multi-brand specialty building products platform spanning BuildDirect.com, TileOutlets.com, Tile Outlets of America retail and Pro Centers, and a growing marketplace business. We are rebuilding our digital engine in-house — AI-native, fast, and accountable — and this role sits at the center of that.

The Role

You are the owner of website quality and velocity. Sales, merchandising, and leadership send you issues — a bad product image, a broken filter, a missing feature, a category page that isn't converting — and you run them to ground. Some you fix directly. Some you solve with AI-assisted development using Claude Code. Some you scope, propose, and present back with a recommendation. Nothing sits in a backlog waiting for a sprint.

This is a builder-operator role, not a ticket-router. You'll ship changes to production sites weekly, sometimes daily.

What You'll Do

Issue resolution (run it down)

- Own the intake-to-resolution loop for site issues from sales, merchandising, and leadership — triage, fix, or elevate with a proposed solution within defined SLAs.
- Fix content and data problems at the source: chase vendors for better product imagery, correct PDP copy and specs, resolve catalog data gaps.
- Communicate status clearly — every issue gets an owner, a timeline, and a close-out.

AI-assisted development (build it)

- Use Claude Code and AI tooling to build, test, and deploy functionality improvements on Shopify Plus — new features, theme changes, app integrations, automation scripts.
- Prototype quick, validate with stakeholders, ship, and document.
- Manage product ordering and curation on category and collection pages in partnership with merchandising — sort logic, featured placements,



seasonal and promotional resequencing.
- Support promotional events (sales, launches) with landing pages, banners, and on‑site changes delivered on schedule.

Proactive optimization (upgrade it)

- Continuously audit the site experience — speed, UX, navigation, search, mobile — and bring a steady pipeline of upgrade recommendations to the team with impact estimates.
- Monitor analytics and conversion data to find friction and propose fixes before anyone files a ticket.

What Success Looks Like

- Site issues resolved in days, not weeks — with a visible log of what shipped.
- Measurable lift in PDP content quality (imagery, data completeness) across priority SKUs.
- A recurring cadence of shipped functionality improvements built with AI tooling.
- Category pages actively managed and aligned to promotional and merchandising priorities.
- Leadership hears "done" more often than "in progress."

What You Bring

- 2–5 years in ecommerce operations, site merchandising, or web production — Shopify (ideally Shopify Plus) experience strongly preferred.
- Demonstrated fluency with AI development tools — you've used Claude Code, Cursor, or similar to build and ship real functionality, and you can show us.
- Strong bias to action and ownership: you close loops, chase vendors, and don't wait to be told twice.
- Clear communicator — comfortable presenting solutions and trade‑offs to sales teams and executives.
- Detail‑oriented with product data: images, specs, attributes, taxonomy.

Nice to have

- Experience with Klaviyo, HubSpot, NetSuite, or product feed management (Google Merchant Center).
- Building products, flooring, or home improvement category experience.
- Familiarity with SEO fundamentals and site performance optimization.

Our Stack

#J-18808-Ljbffr

📌 Ecommerce Site Operations Specialist (AI-Enabled) (Vancouver)
🏢 BuildDirect (TSXV: BILD) (OTCQB: BDCTF)
📍 Vancouver