Join Citi as a Production Support Analyst and take charge of maintaining application performance and resolving complex technical issues. This role supports both users and technology teams in a full time capacity.In this analyst position, you will develop your expertise by managing application support procedures while actively engaging with internal stakeholders and external vendors. With 2-5 years of experience, you will diagnose issues, ensure timely resolutions, and contribute to application releases. Your role will be pivotal in shaping the quality of services provided across the business.Key Responsibilities:Deliver technical and business application supportAct as a liaison for traders and technology teamsMaintain technical documentation for support processesAnalyze system vulnerabilities and propose solutionsParticipate in application release managementRequirements:2-5 years of experience in application supportAdvanced knowledge of relational databasesFamiliarity with ITSM platforms like ServiceNowExperience with monitoring tools (e.G., AppDynamics)Basic programming skills for automationDrive impactful change at Citi by applying your analytical skills in production support.#J-18808-Ljbffr

📌 Citi Production Support Analyst Role (Mississauga)
🏢 Citi
📍 Mississauga