Elevate customer engagement as the Strategic Director of Customer Success in the EMEA region. This leadership role focuses on strategy development and fostering exceptional customer outcomes.In this position, you will lead the regional Customer Success organization, integrating strategies with Sales, Marketing, and Product to ensure measurable business outcomes for clients. Your responsibilities include coaching a team of Customer Success Managers and collaborating with EMEA leadership on best practices, driving excellence in customer retention and renewal management.Key Responsibilities:Lead the regional Customer Success organization effectivelyDevelop and implement customer success strategiesEngage with key stakeholders on strategic accountsCollaborate globally to optimize customer success practicesIdentify upsell opportunities and manage renewalsRequirements:10+ years in Customer Success or Account ManagementMinimum 5 years in leadership rolesStrong analytical and commercial acumenProficient in driving organizational changeExceptional communication and organizational skillsLead and innovate in Customer Success to ensure clients thrive and achieve their business goals.#J-18808-Ljbffr

📌 Strategic Director Customer Success Emea (Toronto)
🏢 Jobtailor
📍 Toronto