Join Lyft as a Product Manager focusing on the Agent Platform in Toronto. Leverage your experience in AI and data to create transformative customer support solutions. As a pivotal member of the Lyft team, you will oversee the strategy for the Customer Care Platform.

This role requires at least 8 years of product management experience, particularly with AI-driven solutions. You will collaborate with various teams, driving initiatives that enhance agent workflows and data accuracy. Key Responsibilities:

- Direct vision and strategy for customer care technology
- Enhance agent performance through AI and copilot tools
- Manage execution on platform-wide initiatives
- Ensure reliable data for internal and external needs
- Collaborate with cross-functional teams for product delivery Requirements:
- 8+ years of product management experience
- Experience with AI/ML products
- Robust ability to solve complex problems
- Fluency in data handling and reporting
- Relevant degree in technical field preferred Spearhead innovation in product management at Lyft, driving efficiency and accuracy in customer care platforms.

📌 Lyft Agent Platform Product Manager (Toronto)
🏢 Triwill Group
📍 Toronto