Join Clarius as a Customer Success Specialist, focusing on member renewals and improving customer retention in a hybrid work environment. This role champions client satisfaction and growth.
Reporting to the Manager of Customer Experience, you'll drive Clarius membership renewals and support partner interactions. With at least 3 years in SaaS or customer success roles, you will engage directly with clients to ensure they are receiving maximum value. This role involves collaborating with Sales and Finance to optimize processes and metrics for better retention and satisfaction.
Key Responsibilities:
• Lead the entire renewal process for Clarius memberships
• Facilitate interactions with customers and partners
• Generate customer quotes via Salesforce




• Collaborate with Sales to uncover upsell opportunities
• Partner with Finance for effective quote processing
Requirements:
• Minimum 3 years in a relevant customer-facing role
• Robust communication skills for all customer levels
• Ability to work cross-functionally in interests of customers
• Adaptable in a quick-paced, evolving organization
• Detail and process driven
Empowering member success through your expertise and communication skills will be your impact at Clarius.
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📌 Customer Success Specialist at Clarius (Vancouver)
🏢 Clarius Mobile Health
📍 Vancouver