Join STEMCELL Technologies as the Senior Manager to lead North America Customer Support. Enhance service delivery with strategic direction and foster a culture of excellence.In this crucial role, you will manage the North American Customer Support operations, focusing on team leadership and continuous improvement. Your mission is to ensure outstanding customer experiences while collaborating closely with senior leaders. You will mentor teams, drive performance metrics,



and contribute to the execution of cross-functional strategies that bolster business growth.Key Responsibilities:Manage customer experience operations and complaint managementCoach and develop high-performing customer support teamsFormulate strategies to enhance customer support servicesEngage with leadership on business updates and strategiesDrive creative processes to improve service effectivenessRequirements:Bachelor's Degree and over 10 years of leadership experienceExpertise in influencing and communicating across levelsStrong knowledge in Customer Support methodologiesFamiliarity with systems like Talkdesk and Live ChatSolid skills in Google Workspace and performance managementShape the future of customer support in a dynamic environment with STEMCELL Technologies.#J-18808-Ljbffr

📌 Lead Customer Support Operations At Stemcell (Burnaby)
🏢 BioTalent Canada
📍 Burnaby