Join a global enterprise as a Senior Application Support Delivery Manager and enhance service delivery excellence. Your role involves leading teams and driving ITIL practices while ensuring SLA adherence.This position calls for an experienced SDM to manage the Application Managed Services, ensuring high availability and customer satisfaction. With over 15 years in application support, you will lead various engineering teams and leverage your knowledge of operational metrics and governance. The SDM is crucial in managing major incidents and implementing continuous improvements through AI and automation.Key Responsibilities:Act as the main point of contact for all service deliveryEnsure operational excellence and customer satisfactionPublish dashboards and reports for service metricsFacilitate incident resolution across support teamsConduct Root Cause Analysis and Post-Incident ReviewsRequirements:15+ years of experience in AMSStrong enterprise application support experienceProven experience in leading global teamsFamiliarity with incident and change managementSkills in driving automation initiativesTake the lead in ensuring top-notch application support services as an SDM in a agile enterprise!#J-18808-Ljbffr

📌 Senior Application Support Delivery Manager (Toronto)
🏢 Compunnel
📍 Toronto