Join Team CARFAX as Manager - Dealer Accounts Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity.

We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

We are seeking a dynamic Manager - Dealer Accounts to be people leader that leads, motivates, and strengthens a high-activity team of Account Managers. The ideal candidate will have the vision to level up customer experience and engagement while driving exceptional results in a fast-paced, metric-driven environment. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together.

This position will require 4 days a week in our London office subject to change with future business needs. What you'll be doing: Team Leadership & Development:

- Lead, train, and develop 15+ Account Managers in your assigned region - Develop appropriate metrics to measure team effectiveness in dealer engagement, dealer retention, and revenue growth - Provide coaching and mentorship to help team members achieve individual and collective goals - Develop staff for increasing job responsibilities and productivity - Foster a culture of continuous improvement and customer-centricity Support Account Management & Revenue Growth:




- Maintain and grow relationships with dealer accounts in a phone-based environment - Achieve monthly and quarterly revenue goals by driving growth with existing CARFAX dealers - Provide exceptional customer service and establish rapport with key decision makers, handle escalated issues as applicable - Up-sell new products and services while ensuring high retention rates - Drive innovative approaches to enhance customer experience and engagement Collaboration:
- Collaborate across sales, marketing, and finance to identify strategies and uncover new opportunities - Partner with cross-functional teams to resolve client issues and drive process improvements - Increase customer awareness and engagement by effectively communicating CARFAX's value proposition - Champion customer-focused initiatives that elevate the overall dealer experience, services, and vehicle history information, promoting their importance and value Whatwe'relooking for:
- 5+ years of account management or customer service experience with demonstrated results - 2+ years of experience managing or leading a team (formal management experience preferred) - Account management experience required; automotive industry experience is a plus - Experience establishing and maintaining robust client partnerships - Exceptional communication, presentation,



and time management skills - Excellent consulting and negotiation skills - Goal-oriented and results-focused with ability to work independently - Ability to persuade and influence others through product knowledge and relationship building - Proficient in Microsoft Excel and experienced with Salesforce.com or similar CRM tools - Excellent planning, organization, and follow-up skills - AI experience or familiarity with AI applications in customer success/account management is a plus but not required - Spanish speaking is a plus but not required - Enthusiastic, highly motivated self-starter with solid work ethic - Natural leader who enjoys developing others and building high-performance teams - Comfortable balancing management responsibilities with individual account work - Thrives in a fast-paced, metric-driven environment - Passionate about delivering exceptional customer experiences - Innovative mindset with ability to identify opportunities for process improvement and customer engagement enhancement What's in it for you:
- Competitive compensation, benefits and generous time-off policies - 4-Day summer work weeks and a winter holiday break - 401(k) / DCPP matching - Annual bonus program - Casual, dog-friendly, and innovative office spaces.

Dont just take our word for it:

- 13x VA Best Places to Work - 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP) - 9x Washingtonian Great Place to Work - 5x USA Today Top Workplaces - 5x St.

Louis

Post-Dispatch Best Places to Work Vacancy Status: This posting is for an existing vacancy.

Base Salary: The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits: Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization.

Our benefit offerings can be found at: CARFAX Careers.

📌 Manager - Dealer Accounts (London)
🏢 CARFAX
📍 London