At IEM, we’re not just building creative electrical distribution systems, we’re shaping the future. IEM is currently seeking Operations Managers for our switchgear team in Surrey, B.C. location and will report into the Director of Operations.

The Operations

Manager is responsible for end-to-end ownership of the production value stream, driving operational performance, efficiency, and continuous improvement while ensuring alignment with strategic objectives and customer expectations. This role is accountable for meeting key performance indicators (KPIs) related to safety, quality, delivery, cost, and efficiency while fostering a data-driven, bottom-up problem-solving culture. This position collaborates closely with Planning, Materials, Quality, Engineering, and Maintenance to optimize processes, resolve bottlenecks, and implement continuous improvement initiatives that support long-term business growth.

This position requires 100% in-office presence in our Surrey, B.This is a day shift position.

KPI Ownership & Performance Management: Own, monitor, and drive improvement in key performance indicators (KPIs) including on-time delivery (OTD), first-pass yield (FPY), defects per unit (DPU), safety incidents, and cost efficiency within the value stream.

Lead Daily Operations: Oversee daily production activities, ensuring work is executed safely, efficiently, and in alignment with production schedules, quality standards, and operational goals.

Team Leadership & Accountability: Manage and develop a cross-functional team including production, quality, materials, and maintenance. Set expectations, provide coaching, and ensure accountability at all levels.

Production Scheduling & Efficiency: Partner with Production Planning and Materials teams to align demand with capacity,



ensuring a balanced workflow, efficient material usage, and optimized labor deployment. Data-Driven Problem Solving: Lead root cause analysis and corrective actions for operational issues, using tools such as Pareto analysis, A3 problem-solving, and process mapping to drive improvements.

Continuous Improvement & Lean Implementation: Champion Lean manufacturing principles, eliminating waste and driving efficiency through 5S, Kaizen, Standard Work, and Value Stream Mapping (VSM) initiatives. Cross-Functional Collaboration: Work closely with Engineering, Quality, and Maintenance teams to identify and resolve design, process, or equipment issues affecting production.

Compliance & Safety: Ensure adherence to safety policies, quality standards, and regulatory requirements. Champion a culture of zero injuries and high-quality production. Bachelor’s degree in Engineering, Operations Management, Business, Industrial Technology, or a related field. ~5+ years in a supervisory or managerial role (Operations Manager, Production Manager, Production Supervisor Manufacturing Manager, Value Stream Leadership roles. ~ Project Management Professional (PMP) certification is a plus. ~ APICS, CPIM, or other supply chain-related certification is a plus for materials-heavy value streams. ~ Proven ability to develop, coach, and manage cross-functional teams, ensuring accountability and engagement. ~ Data-Driven Problem-Solving:



Strong analytical and critical thinking skills with experience in using KPIs, root cause analysis, and Lean tools to drive decision-making. ~ Communication & Stakeholder Engagement: Ability to communicate effectively with shop floor teams, peers, and senior leadership, ensuring alignment across the organization. ~ Time Management & Prioritization: Strong ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment. ~ Technical Proficiency: Experience with ERP/MRP systems (INFOR/Syteline a plus), Tableau, and Microsoft Office (Excel, PowerPoint, Word) for reporting and data analysis. ~ Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. [Compensation Range: CAD 123,000 - 152,000] At IEM, you’ll join a team that powers some of the world’s most ambitious projects. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM’s Workforce Member Privacy Policy. #

📌 Manager, Distribution Operations Planning (Surrey)
🏢 Industrial Electric Manufacturing (IEM)
📍 Surrey