Enhance operational support as the Manager for ERP Applications at Acumatica. Lead a high-performing team while providing invaluable technical assistance to clients and stakeholders. In this vital role, you will manage the Application Support team at Acumatica, contributing approximately 30% of your time to technical customer support.

Your leadership will ensure team members exceed performance and customer satisfaction goals while efficiently managing support operations. A commitment to team development and improvement is essential for this position. Key Responsibilities:

- Oversee and mentor Application Support Engineers
- Manage escalations and high-priority technical issues
- Drive efficient case resolution across departments
- Analyze support processes for improvement opportunities
- Promote a team-oriented, customer-focused team culture

Requirements:

- Bachelor’s degree in IT or equivalent
- 5+ years of ERP software experience
- 3+ years in a management capacity
- Proven track record of customer service excellence
- Ability to make quick, effective decisions in dynamic settings

Step into a leadership role focusing on technical support, team coaching, and operational enhancement at Acumatica.

📌 Manager for ERP Support at Acumatica (Montreal)
🏢 Acumatica
📍 Montreal