Drive impactful customer relationships as the Senior Director of Strategic Accounts at Siena, emphasizing retention and cross-functional expansion. This senior remote role offers autonomy in problem-solving.
Siena seeks a commercially-driven leader to oversee strategic accounts generating over $100K ARR. You will navigate multi-year partnerships with executives while leading teams to integrate services across their business landscapes. Your creative approach will redefine account strategies for sustained success.
Key Responsibilities:
• Directly manage and grow a strategic account portfolio • Design stakeholder maps to identify influence channels • Lead expansions beyond core CX operations • Facilitate executive conversations geared toward value • Work with AEs and PMs to match account requirements with development
Requirements: • Significant commercial history with quantifiable success • C-level relationship management experience • Expertise in navigating complex enterprise accounts • Proven win-back strategies for at-risk customers • Hands-on experience with advanced AI development
Shape the future of customer engagement and deliver results at Siena through strategic account leadership. #J-18808-Ljbffr
📌 Senior Director of Strategic Accounts at Siena (Winnipeg)
🏢 Siena AI
📍 Winnipeg
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