Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Manager, Product Management Mastercard Consumer Acquisition and Engagement (CA&E;) provides a wide range of loyalty, offers, rewards, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs as well as cardholder promotions and benefits.

Mastercard Loyalty

Solution works with Mastercard’s banking and merchant partners to improve the value of their customer interactions leading to higher engagement and profitability. Develop and lead client loyalty programs, including program management, strategic planning, campaign & marketing plans, P&L; forecasting and client relationship building. Lead resource at Mastercard to manage and oversee the partner’s loyalty program.

Oversee operations, including cross‑functional team members and vendor management. Provide thought leadership and strategic direction for the partner. Manage and prioritize the product backlog in partnership with the partner.

Monitor, manage and report on program KPIs. Build and maintain strong, long‑lasting customer relationships, developing a trusted advisor relationship with Canadian Program Partners and Mastercard stakeholders. Support all aspects of the client’s loyalty program, including program and solution design, solution assessment, business rules, program revenue, campaign design and management, cardholder user experience, customer service management, reward and logistics oversight, reporting and analytics.





Ensure the timely and successful delivery of solutions according to customer needs and objectives. Develop business reviews and conduct regular client meetings to sustain program performance and identify new opportunities for retention and revenue growth. Provide project oversight, management and coordination with cross‑functional teams.

Contribute to overall account planning and collaborate with stakeholder teams. Coordinate solution development efforts that best address customer needs. Advise product and platform teams on customer feedback that will drive new product development and enhancements for the Canadian market.

Maintain account budgets and forecasts, establishing and monitoring revenue projection goals. Drive and maintain high customer satisfaction ratings that meet Mastercard’s standards. 5+ years of experience working with or managing merchant and consumer loyalty programs. ~ Account management experience with internal and external stakeholders. ~ Previous loyalty, card‑linked offering marketing or related digital marketing experience preferred. ~ Understanding of sales strategy development and sales pipeline management. ~ Ability to explain complex technical solutions in a clear and concise manner. ~ Proven ability to manage multiple projects simultaneously while paying strict attention to detail. ~ Bachelor’s degree required; Competency with Microsoft Office (Word, Excel, PowerPoint). ~ Travel required – 10%. Mastercard is a merit‑based, inclusive, equal‑chance employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] by Mastercard’s security policies and practices. Toronto, Canada: $121,000 - $169,000 CAD #

📌 Manager, Medical Service Reimbursement (Toronto)
🏢 Mastercard
📍 Toronto