- Participate in pre-sales activities, including demos, presentations, statements of work, pricing, proposals, and RFP responses

- Assist in developing and implementing current service offerings

- Run client workshops and gather and document requirements for modern workplace, content/document management, and collaboration solutions

- Manage multiple engagements against budget, timeline, and scope

- Develop modern workplace strategies and client roadmaps

- Lead marketing and sales campaigns to generate leads

- Liaise with Microsoft and other ISV partners

- Evangelize Microsoft Copilot for M365, Microsoft 365, Viva, and other Microsoft products internally and with clients

- Contribute to the strategic direction of the Modern Workplace practice

- Act as a customer escalation contact and guide resolution of customer satisfaction concerns

- Build deeper client relationships and expand engagement footprints

- Create end-user documentation and provide training on Microsoft 365 and other applications

- Lead and manage engagement teams, ensuring effective utilization

- Mentor, coach, and performance-manage team members

- Ensure support professionals have the skills, experience, and capacity to deliver services

- Develop team objectives aligned with BDO values, mission, and vision

- Interview and hire new talent as the team grows

Requirements

- Excellent customer-facing, communication, and presentation skills

- Expert knowledge of Microsoft 365 Modern Work tools, Microsoft Copilot for M365, SharePoint, Teams, and Viva

- Ability to understand and elicit client business challenges and document high-level requirements

- Ability to run workshops and requirements-gathering sessions

- Experience leading or managing teams and coaching/mentoring team members





- Experience leading pre-sales meetings and activities, including demos, presentations, statements of work, proposals, and RFP responses

- Experience with change management and adoption frameworks

- Experience creating end-user documentation and providing training on Microsoft services

- Ability to perform project management and business analysis

- Understanding of GenAI, Agentic AI, document management, unstructured data, employee experience, knowledge management, and information management

- Previous consulting firm experience would be an asset

- Excellent multitasking and time management

- Strategic planning and management expertise

Core Competencies

Demonstrates expertise in Microsoft 365 Modern Work tools, including Microsoft Copilot, SharePoint, Teams, and Viva, while effectively managing client engagements and leading teams. Strong capabilities in project management, business analysis, and developing modern workplace strategies are essential.

Highest-signal resume keywords

- Microsoft 365 Modern Work Tools

- Project Management

- Team Leadership

- Change Management

- Client Relationship Management

ATS Optimization Keywords

Hard Skills

- Microsoft Copilot for M365

- SharePoint

- Teams

- Viva

- Requirements Gathering

- Business Analysis

- End-User Documentation

- Training on Microsoft Services

- Strategic Planning

- Consulting Experience

Soft Skills

- Customer-Facing Skills

- Communication Skills

- Presentation Skills

- Multitasking

- Time Management

Industry Keywords

- Modern Workplace

- Content Management

- Collaboration Solutions

- Change Management Frameworks

- Employee Experience

- Knowledge Management

- Information Management

- RFP Responses

- Sales Campaigns

- Client Workshops

📌 Manager, Modern Workplace Technology Consulting (Calgary)
🏢 Jobtailor
📍 Calgary