Transform small business banking at Scotiabank as the Manager of Digital Strategy & Engagement in Toronto. Focus on enhancing digital channels that attract and retain customers. In this role, you will work with the Senior Manager to develop targeted tactics for customer engagement throughout the digital journey.

Your mission includes identifying industry trends and insights to recommend improvements, alongside fostering important collaborations with vendors to elevate customer experiences. Key Responsibilities:

- Develop customer acquisition and retention enhancement tactics
- Monitor industry trends for competitive insights
- Create performance tracking reports for stakeholders
- Manage end-to-end digital acquisition processes
- Propose strategies for improving sales performance

Requirements:

- At least 5 years in the financial services industry
- Solid stakeholder management and influencing skills
- Understanding of Design Thinking and Agile methodologies
- Knowledge of digital regulations and customer interactions
- Strong communication and interpersonal skills

Lead creative changes in customer engagement with your expertise at Scotiabank.

📌 Manager of Digital Strategy & Engagement (Toronto)
🏢 Socket.dev
📍 Toronto