- This position reports to: Director, Systems Engineering

- As a Manager of Systems Engineering, you will oversee a team responsible for designing, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product

- This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics

- Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts

- Own the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP, as well as contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP

- Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure

- Work with Product and Program management to define and communicate the team’s external commitments and roadmap

- Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development

- Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews

- Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews

- Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations

- Collaborate with peer teams on complex,



global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines

- Set and sustain technical standards and best-practices in your domain

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan
- Paid volunteer time- Work cross-functionally to build consensus and drive complex projects and issues to completion

- Deep technical fluency in public cloud, infrastructure automation, DevOps practices and software engineering principles

- People management experience, and of a technical operations team such as DevOps

- Experience with configuration management platforms at scale

- Ability to define problems, collect data, establish facts, and draw valid conclusions

- 8+ years’ experience leading systems/software development and engineering, release management and DevOps across a global 24x7 production environment with a Bachelor’s degree; or 6 years and a Master’s degree or equivalent experience

- Proficient with the components of infrastructure including public cloud, OS, linux, virtualization, and web applications and databases

- Ability to drive technical direction while supporting engineering autonomy and creativity

- Outstanding communication skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

- Demonstrated success balancing competing priorities in a rapid-moving environment

- Public cloud experience running production services at scale: (Azure, AWS, GCP, etc.)

📌 Manager of Systems Engineering (Toronto)
🏢 ServiceNow
📍 Toronto