As Business Advisory Services Representative you'll build a trust-based relationship with our business clients. You'll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.Your roleSupport our business clients with their banking transactions and credit/banking needs and help them use our digital solutionsAnalyze and understand business client needs in order to provide advice on the best solution and/or digital productsOffer a distinctive client experienceFollow compliance and fraud prevention rules in effect.Our Client Contact centre is open Monday to Friday from 7:00 a.M. to 8:00 p.M. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.Your teamYou'll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience CentreOur dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.Learning and developmentYour onboarding will involve on-the-job training that will help you understand and experience the call centre setting and get to know your colleagues. Trainers, colleagues,



and your manager will support you to help you reach your full potential.PrerequisitesHigh school diplomaCustomer service experienceAbility to identify business opportunitiesSkillsExperience and knowledge of call centre environmentsEagerness to develop your skillsShow attention to detail and honour your commitmentsTeam spirit and the ability to adapt to frequent changes#CCSM#sacEYour benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible perks to help promote your wellbeing and that of your family such as:* Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and family assistance program * Preferential banking services * Involvement in community initiatives * Telemedicine service * Virtual sleep clinicWe have an offer that keeps up with trends as well as your needs and those of your family.Our energetic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.Making a bold move in a people-first environment We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?Join us!

📌 Customer Service Agent Commercial Banking (Montreal)
🏢 National Bank
📍 Montreal