Shape exceptional guest experiences at Cabot Revelstoke Mountain Lodge in Revelstoke, BC as Guest Services Manager. Drive excellence in hospitality through strong leadership.
In this full time, on-site position, you will manage all aspects of guest services operations at one of North America’s premier mountain destinations. The Guest Services Manager plays a critical role in ensuring personalized service standards are upheld, managing valuable guest feedback, and leading a motivated team. This role involves close collaboration with various internal departments to enhance overall guest satisfaction.
Key Responsibilities:
• Ensure seamless guest experiences from arrival to departure
• Handle guest concerns and feedback with professionalism




• Supervise daily operations of the guest services team
• Train and develop staff to meet luxury service standards
• Monitor service trends and implement improvements
Requirements:
• Prior experience in guest services at hotels or resorts
• Proven ability in guest service management
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Must be flexible for various shifts
Become an integral part of Cabot Revelstoke Mountain Lodge, where your leadership will drive unforgettable guest experiences.
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📌 Guest Services Leadership at Cabot Revelstoke
🏢 Sutton Place Hotels]
📍 Revelstoke