Explore an engaging Bilingual Service Desk Agent role in Montreal, providing vital first-level support for technical issues. Your focus will be on delivering exceptional service to users via multiple channels including phone and remote assistance.In this Tier 1 Deskside Support position, you will collaborate with the IT team while troubleshooting hardware, software, and desktop problems. You will gain hands-on experience with Microsoft Windows 10 and Active Directory, contributing to both user satisfaction and ongoing IT projects.Key Responsibilities:Assist users with hardware and software troubleshootingManage and prioritize service requests efficientlyLiaise with internal support teams for resolutionsCreate and upkeep technical documentationParticipate in technical project initiativesRequirements:A diploma or degree in IT or related fieldAt least 1 year of help desk support experienceFamiliarity with Microsoft Office 365 and SCCMStrong communication skills in English and FrenchCapacity to work flexibly on rotating shiftsCapitalize on your technical skills and bilingual expertise in this essential support role in Montreal.#J-18808-Ljbffr

📌 Montreal Tier 1 Bilingual Support Agent (Saint-Flavien)
🏢 TEEMA
📍 Saint-Flavien