Join Mercedes-Benz Canada as the Customer Services Dealer Development Manager for an 18-month maternity leave contract. Lead digital service initiatives that enhance dealer operations and foster superior customer experiences.
As a key player in the Customer Services Business Development team, your expertise will drive strategies and digital solutions that improve service retention and dealer performance. You'll manage relationships with vendors, analyze performance metrics, and develop training to optimize program effectiveness. Your role is integral to aligning service initiatives with Mercedes-Benz standards and contributing to overall business success.
Key Responsibilities:
• Act as the business lead for Digital Service Drive programs • Develop strategies for dealer network improvements • Monitor program performance and ensure dealer readiness • Conduct satisfaction research and analyze metrics • Communicate findings to enhance service processes
Requirements: • Degree in Business Administration or similar • 5+ years of management experience, 3 in customer service • Familiarity with automotive service operations • Proficient in project management software • Excellent analytical and relationship-building skills
Shape the future of customer service at Mercedes-Benz while advancing your career. #J-18808-Ljbffr