Location: 970 Verbena Road, Mississauga, ON, L5T 1T6

Job Type: Full-time, Permanent

Schedule: Monday to Friday, 9:00 AM – 5:00 PM (On-Site)

Expected Hours: 40 hours per week

Compensation: $21.00–$22.00 per hour, based on experience

About Us

FB Canada Express is a Canadian transportation and logistics company committed to providing reliable freight solutions and exceptional customer service. We value teamwork, professionalism, and continuous improvement while creating a supportive workplace where employees can develop and grow.

About the Position

We are currently seeking a Mandarin-Speaking Reception & Customer Service Representative to join our team in Mississauga.

This is a customer-facing position that combines reception, customer service, and administrative support within a fast-paced transportation and logistics environment. The successful candidate will serve as a primary point of contact for customers and visitors, provide support with shipments and orders, and work closely with our internal teams to ensure customer needs are addressed efficiently and professionally.

Fluency in Mandarin is required as this position involves regular communication with Mandarin-speaking customers and clients. Strong English communication skills are also required.

This role is ideal for someone who is professional, organized, friendly, and enjoys working with customers while supporting day-to-day office operations.

Key Responsibilities

- Serve as the primary point of contact for customer inquiries by phone, email, and in person.
- Welcome and greet visitors in a professional and friendly manner and direct them to the appropriate staff member.
- Maintain a professional and organized reception area and ensure visitors receive appropriate assistance upon arrival.
- Notify and coordinate with internal staff when visitors arrive or when packages require attention, pickup, or delivery.




- Assist with package-related requests and coordinate with the appropriate internal teams as needed.
- Process customer orders accurately and efficiently.
- Provide customers with shipment updates, delivery information, and timely follow-up as required.
- Investigate shipment-related issues and work closely with Operations, Dispatch, Warehouse, and Sales teams to resolve them promptly.
- Respond to customer questions and concerns professionally, identify appropriate solutions, and follow up to ensure issues are addressed.
- Build and maintain positive customer relationships through professional, responsive, and helpful communication.
- Maintain accurate customer records and information using Microsoft Outlook, Excel, Word, and internal systems.
- Collaborate with internal teams to ensure customer needs are addressed and service standards are maintained.
- Participate in team meetings and contribute ideas and feedback to improve customer service and office processes.
- Perform other general administrative and customer service duties as required.

Qualifications

- Strong verbal and written communication skills in English.
- Fluency in Mandarin is required to communicate effectively with Mandarin-speaking customers and clients.
- Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
- Excellent organizational and time management skills.
- Strong customer service and interpersonal skills.
- Professional, friendly, and approachable manner when interacting with visitors, customers, and colleagues.
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.




- Strong problem-solving skills with a proactive and solutions-focused approach.
- Ability to work independently while contributing effectively as part of a team.

Experience

- Minimum 2 years of experience in customer service, reception, or an administrative role.
- Experience in logistics, transportation, or e-commerce environments is preferred.

Education

- Post-secondary education in a related field is preferred but not required.

What We Offer

- Comprehensive benefits package, including health, dental, and vision coverage.
- Supportive and inclusive work environment focused on teamwork and collaboration.
- Opportunity to develop customer service, administrative, and logistics experience.
- Opportunity to grow and develop within a Canadian transportation and logistics company.

Equal Opportunity & Accessibility FB Canada Express is an equal prospect employer committed to fostering a respectful, inclusive, and accessible workplace. We welcome applicants of all backgrounds and are dedicated to supporting our employees' well-being and professional growth.

If you require accommodation during the recruitment process, please let us know. We will work with you in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and applicable human rights legislation to meet your needs.

Artificial intelligence (AI) is not used to screen, assess, or select applicants for this position.

This is an existing vacancy created to support continued business growth.

Pay: $21.00-$22.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- What is your proficiency in Excel (Basic/ Intermediate/ Advance) ?

Experience:
- Customer service: 2 years (required)

Language:
- Mandarin (required)

Willingness to travel:
- 100% (required)

Work Location: In person

📌 Mandarin-Speaking Reception & Customer Service Representative (Mississauga)
🏢 FB Canada Express
📍 Mississauga