Join Maple as a Virtual Care Service Operations Manager and drive impactful healthcare solutions. This hybrid role combines clinical operations with innovative service management, focusing on scalability and efficiency. You will work within the Clinical and Customer Support Operations team to implement high-quality virtual care services.

Engage stakeholders and ensure the operational readiness of new features while closely monitoring service delivery and continuous improvement initiatives. Your analytical mindset will be key to enhancing patient and practitioner experiences across Maple’s platform. Key Responsibilities:

- Transform service models into optimized workflows and SOPs
- Facilitate the adoption of AI-enabled tools in service delivery




- Coordinate cross-functional efforts to maintain service quality
- Lead workflow audits and enhance operational processes
- Monitor service satisfaction and performance metrics Requirements:
- Three or more years in healthtech or consulting operations
- Experience in executing service design projects
- Robust systems-thinking aptitude for complex workflows
- Effective communication and presentation skills
- Interest in virtual care and technology trends Accelerate the evolution of virtual healthcare with Maple by applying your operational expertise.

📌 Maple Virtual Care Service Operations Manager (Toronto)
🏢 Maple
📍 Toronto