- Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; prepare and/or assist with presentations, marketing, reports and surveys; order office/program supplies and maintain inventory; code invoices; enter/record financial data and other data
- Respond to client and community partners' inquiries in a timely manner
- Support clients: register them; maintain client records; provide information/referrals and orientation; additional support as assigned
- Promote program to interested clients, answer client questions regarding the program participation, and register clients using appropriate database and procedures
- Assist with client intake and coordinating workshop logistics details
- Provide administrative support for reports, client intake information, workshop attendance, and forms
- Maintain confidentiality in all matters related to client/student information
- Provide general orientation to the facilities for clients/community partners/stakeholders both in person and over the phone
- Perform administrative duties related to the program or project, as assigned.

Requirements

- Office Management/Business Administration diploma/certificates and/or appropriate combination of experience and training
- 1-2 years' relevant administration experience
- A current and satisfactory Criminal record check is required
- Excellent administration skills with some experience in data management
- Proficient computer skills in word processing, spreadsheets, database, and standard office equipment




- Valuable verbal and written communication skills
- The ability to speak other languages will be considered an asset
- Knowledge about mental health needs
- Great coordination skills, effective organizational abilities: able to set priorities and meet deadlines; able to multi-task
- Able to work independently and with a team
- Must possess sound judgement and initiative
- Cultural sensitivity and understanding of the needs of diverse clients with mental health issues

Core Competencies

Demonstrates strong administrative skills with proficiency in data management, client support, and effective communication. Capable of maintaining confidentiality while coordinating logistics and managing diverse client needs, particularly in mental health contexts.

Highest-signal resume keywords

- Office Management
- Data Management
- Client Support
- Communication Skills
- Cultural Sensitivity

ATS Optimization Keywords

Hard Skills

- Document Production
- Spreadsheet Management
- Database Management
- Financial Data Entry
- Inventory Management

Soft Skills

- Organizational Skills
- Coordination Skills
- Judgment
- Initiative
- Team Collaboration

Certifications & Qualifications

- Office Management Diploma
- Business Administration Certificate
- Criminal Record Check

Industry Keywords

- Mental Health Needs
- Client Intake
- Workshop Logistics
- Confidentiality
- Community Partnerships

Tools & Technologies

- Word Processing Software
- Spreadsheet Software
- Standard Office Equipment

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📌 Program Support Worker – Part-Time, Fixed Term (Vancouver)
🏢 Jobtailor
📍 Vancouver