Position Overview

The Enterprise brand of Enterprise Mobility is offering a Customer Assistance Representative Senior (CAR Sr) role. The CAR Sr will deliver high-level customer service to internal and external customers, primarily face‑to‑face, supporting branch and rental operations. The role includes administrative support, customer service, and acting as a rental back‑up in a large home city or airport location.

Location

- Charlottetown Airport – 250 Maple Hills Avenue, Charlottetown, PE C1C 1N2

Schedule & Compensation

Seasonal full‑time position until 31 October 2026. 40 hours per week, including evenings and weekends. Base pay $17.00 per hour plus performance‑based incentive.

Key Responsibilities

- Take incoming calls (reservations, rate quotes, general questions) and provide information and resolution to customers, other branches, insurance companies, dealerships, repair shops and vendors.
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
- Meet and greet customers in a friendly and timely manner.
- Provide directions and general assistance.
- Assess the condition of rental vehicles upon return.
- Process returns, check‑ins and exit kiosk transactions.
- Effectively market the company while picking up or dropping off customers and assisting as needed.




- Understand and communicate rental terms and conditions, vehicle features and other services.
- Sell optional protection products, upgrades, fuel options and other additional equipment.
- Notify management of any known vehicle problems and required maintenance.
- Clean vehicle interior and exterior by hand or using washing equipment when needed.
- Perform various administrative and basic accounting functions such as research and billing support, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Perform miscellaneous and backup duties as assigned.

Qualifications

- High school diploma or above required; some college preferred.
- Minimum of 1 year of customer service or sales experience in retail, guest services or administrative support.
- Valid Class 5 Canadian driver’s licence with no more than two moving violations and/or at‑fault accidents in the past three years.
- No drug or alcohol related conviction on driving record in the past five years.
- Authorized to work in Canada and not requiring sponsorship now or in the future.
- Must be able to work full‑time until 31 October 2026, including evenings and weekends (except for religious observation).
- Minimum age 18 years.

Equal Prospect Statement

Equal Opportunity Employer / Disability / Veterans.

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📌 Customer Service Representative - Charlottetown Airport
🏢 Enterprise Mobility
📍 Charlottetown